The menu items at McDonald's keep getting smaller, but the drive-thru at the Montgomery Village location is about to get bigger. A second lane will be added to the drive-thru later this summer. This will bring the fast food restaurant in line with current McDonald's drive-thru standards, and with the dual-lane capacity of rivals like Chick-fil-A. McDonald's is located at 19388 Montgomery Village Avenue, and is one of the few 24-hour drive-thru fast food restaurants in Montgomery County. Don't tell the County Council!
That was a Roy Roger's long ago.
ReplyDeleteWhen they added the second lane drive through to McDs all they did was double the customer wait time in line. They dint double anything else - order takers/cashiers/service windows, etc. it was a terrible customer service move. Chick Fil A got it right. They have people outside in both lines taking orders and payment. It feels much quicker/better service as the customer.
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