Tuesday, June 14, 2016

Town Center parking solutions miss the target for Rockville business owners

"We're basically
slaves now"

The Mayor and Council discussed solutions for the parking woes of merchants and patrons in Rockville's Town Center last night, as a follow-up to a February worksession on the topic. But the proposals outlined did not address the bane of most Town Center business owners - the competitive disadvantage of 24/7 paid parking in Rockville Town Square versus the free parking available at competing developments like Downtown Crown and Rio/Washingtonian Center.

Mayor Bridget Donnell Newton and councilmembers considered how to improve wayfinding signage, change City-controlled parking meter enforcement policies (such as using yellow cards for a 5-minute grace period), how sign ordinance limitations might prevent more effective parking signage, whether a consultant should be hired and at what cost, returning the popular Wednesday farmers market to Regal Row, restoring holiday banners to the Town Center area, and having regular consultation meetings with business owners and other stakeholders.

But, invited to the podium by Newton to share their initial reactions, several Town Center business owners said the discussion avoided the main issue - the cost of parking in the garages at Rockville Town Square.

"You don't understand how much we're suffering," said the owner of California Tortilla on E. Montgomery Avenue in Regal Row. "We're basically slaves now," to a parking situation that's deterring business, and the high rents they must pay, he said.

Mellow Mushroom owner Danny Trahan suggested the City save money on hiring a consultant, and listen to the business owners instead. Trahan estimated that the current paid parking situation is costing Rockville Town Square businesses $5 million in sales. By allowing free parking at least during strategic times like evenings and weekends, the increased revenue could refill City coffers and pay for free parking, Trahan argued.

Trahan said he is willing to put up money to help solve the problem, if selling advertising space in garages and in the public square would help offset the cost of free parking. He suggested building a dome structure in the square to allow activities to continue during inclement weather, as has been done in Reston Town Center. Advertising could be sold on the structure, as well as on signs in the garages, he said. Trahan said he would be willing to purchase signage in both locations to promote Mellow Mushroom.

Scott Feldman of Giuseppe's Pizza, where some patrons have stopped going because of parking costs and unfair meter ticketing policies, asked the Mayor and Council to compare the activity in Rockville Town Center on weekend nights to that in Downtown Crown and Rio. "You'll see a big difference," he promised. Many have cited the lack of wait times at Town Center restaurants on weekend nights, in comparison to hour-waits at Rio and Crown, as a metric showing how paid parking is killing business.

But landlords in the Town Center were not prepared to cut them a break at the February worksession. None attended last night's discussion. In February, several noted that there's no such thing as free parking. "If [merchants] want to have free parking, they can have free parking, It's just a matter of paying us," Duball, LLC president and principal Marc Dubick, developer of the Upton/Cambria Hotel and Suites building, said then.

Councilmember Julie Palakovich Carr made a very good point, that there are more garages than the ones in Rockville Town Square in Town Center, and that it would be difficult to have a free parking policy that covered all of them.

But the City is in a real parking pickle that could threaten the future of its Town Center, business owners said. Customer counts were down during the Duball construction, and now Hometown Holidays taste ticket redemption is dwindling in recent years, as well, the owner of Ben and Jerry's said. While the City can refuse to take action on the unpopular paid parking that gives Rockville a bad reputation in the region, he acknowledged, it risks finding many of its downtown shops "boarded up" if they go out of business as a result.


  1. This issue was a storm front coming that anybody could see, and to turn a blind-eye towards it is unfathomable. To add insult to injury the planning commission has just approved the addition of more retail space on Maryland Avenue with no real increase in parking. WTH! This urban strip center will sit vacant because no merchant in their right mind will lease there. Rockville, you're shooting yourself in the foot.

  2. I love Panera. I used to go to Fallsgrove Panera. The new Panera in Rockville Town Center next to the Cambria Hotel is now the closest... BUT, I don't think that I can patronize that location... NO PARKING!!! The Town Center garages are more than tow blocks away and across busy streets. There is virtually no metered parking and God forgive if you don't feed the meter in time, you get a $40 ticket. There is no doubt in my mind that Panera Corporate will review the number in 6 months to a year and CLOSE the Rockville Town Center location. Why do things always suck in Rockville?

  3. At least the change in towing laws opened up illegal free parking across the street from Town Center. Once construction shuts down that option, you can expect to see another drop in customers.

  4. I can't believe that Mellow Mushroom owner Danny Trahan is already complaining about parking. Didn't he just open? I have no sympathy for him.

    1. He was complaing in February, before the place was open.

    2. Well, it took more than a year for Mellow Mushroom to open so perhaps he didn't realize the scope and effect of the parking problem until February. That said, if Mellow Mushroom doesn't do well it probably isn't because of parking.
      I've eaten here twice and they aren't ready for business, at least not on Friday nights when concerts are held in Town Center. Service is awful and the attitude of some of the staff is worse...from the GM on down.

  5. Why is parking in Rockville more expensive than downtown Bethesda?

    1. Because Rockville put a lot of money into the Town Center development (someone else can supply specifics) and sold the project based on recouping their investment largely through parking fees.