The other shoe has dropped in
Giant's changes to its self-checkout system, and it's landed directly on the shopper's head. Self-checkout will now be limited to 20 items or less, due to "a significant increase in crime and theft that we and many other retailers are experiencing across our market area," Giant President Ira Kress said in a message to customers. He said the new limit, along with the
weighing scale recently added to the self-checkout units, will "mitigate the impact of theft to our business."
Under the new system, parents shopping for large families, or anyone who prefers to get their shopping out of the way once a week, will essentially be forced to go through the traditional checkout lines. However, Giant has tended to shut those down as the evening goes on, angering customers who were averse to self-checkout machines. Kress did not specify if Giant will now keep cashiers at the old checkout lines until closing at stores. But he did acknowledge what will be a major impact on many Giant customers.
"We know that these changes may cause some inconvenience or be disruptive to the experience you are used to," Kress said, "and I assure you we are making these changes out of necessity to prioritize the safety of our associates and customers." A shoplifter was recently caught on video assaulting a security guard at the Bethesda Row Giant store. Corporate policy appeared to limit the guard's ability to escalate his response; even after being struck in the face, he could only plaintively continue to ask the shoplifter to show him a receipt.
Once again, we see how the failure of our elected officials to respond to increasing crime - one of the most basic responsibilities of their offices - creates negative impacts for the law-abiding residents of our community. It's interesting that business leaders will admit crime is increasing, and is a major problem, before our elected officials will.
