Thursday, March 12, 2020
Starbucks warns of changes ahead as coronavirus panic accelerates
The coffee chain recently admitted what I said all along - that refilling dirty cups brought in by customers, and having them handled by the same people preparing your drinks, is unsanitary and a heightened risk to spread disease like the coronavirus - and axed that disgusting policy for now. Now Starbucks may go further. Johnson said that, based on the rapidly evolving situation, you might find your neighborhood Starbucks store only serving customers by delivery and mobile pick-up orders.
Stores that remain fully open could limit the number of customers seated inside, to facilitate "social distance" protocols. If the store has a drive-thru, that might alternatively be the only way to make an order. In the worst-case scenario, Johnson wrote, "we will close a store if we feel it is in the best interest of our customers and partners, or if we are directed to do so by government authorities. In any such situation, we expect store disruption to be temporary."
Johnson also added that the company is also watching out for its employees. Starbucks is now expanding catastrophe pay to cover employees who must miss work due to contraction of, or exposure to, covid-19.